Troubleshots

Main troubleshots

Q: I sent a message to the Bot (or clicked on an interface button) and nothing happened. Why?

A: Try to wait 10-15 seconds and try to send message (click on button) again

Q: I've retried several times but nothing has happened. Why?

A: Try entering /start command (several times) and if nothing happens please send a message (including screenshots and problem description) to support@cindicator.com

Q: I haven’t received any notifications from the Bot. Why?

A: You should check the following steps:

  1. Check that your notification is enabled (⚙️Show my settings in 🤖Settings menu)
  2. Check that your have at least 2 tracking exchanges and 1 coin (⚙️Show my settings in 🤖Settings menu)
  3. Try to set a minimal value notification interval (15 seconds) (⏱Set interval in 🤖Settings menu), notification threshold (0.01%) (🎚Set threshold in 🤖Settings menu), and turn on tracking for every coin and exchange (💎Add/remove coins and ⚖️Add/remove exchanges in 🎛Additional settings menu)

If you are still experiencing issues, please contact our friendly support team at: support@cindicator.com

Registrations/Address verification troubleshots

Q: I receive messages like User with this address already using bot while entering my ETH address. Why?

A: This is usually displayed when your ETH address is already verified by another user. Please check your ETH address has been entered correctly and if the problem persists, please contact us at: support@cindicator.com

Q: I receive messages like This address is already in registration process started by someone else while entering my ETH address. Why?

A: This is usually displayed when another user is trying to proceed through the registration procedure with the same ETH address. Please check your ETH address has been entered correctly and if this message still appears after 2 hours, please contact us at: support@cindicator.com

Others issues

The quality of your experience is our top priority. If you cannot find a solution to your problem here, please contact us right away at: support@cindicator.com

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